Station Evacuation: What to Do When a Train Stops Suddenly

If you ever find yourself in a crowded station and the announcement says "evacuate" you might feel a rush of panic. The good news is that most stations have clear signs and simple steps that keep everyone safe. Below we break down the basics so you can act fast, stay calm, and help others if needed.

Know Your Exits Before You Need Them

When you first walk into a station, take a quick look around for the green exit signs. They’re usually placed near ticket barriers, platforms, and stairways. Knowing which way leads to the nearest door means you won’t waste time stumbling around in a rush. If you travel with kids or a friend who needs help, point out those signs together.

Most stations also have maps posted near the entry points. A glance at the map tells you where the main concourse, escalators, and emergency exits are located. Keep a mental note of the closest one to where you usually stand on the platform. This habit can shave precious seconds off your evacuation time.

Follow Staff Instructions and Use the Right Routes

When the public address system sounds, listen carefully. Staff members will tell you which doors are safe to use and which areas to avoid. Even if you think another exit is closer, stick to the directions given – the staff know where the hazards are.

Walk, don’t run. Running can cause trips and create bottlenecks, slowing everyone down. Keep your bag or backpack close to your body so it doesn’t snag on doors or railings. If you have a stroller or a wheelchair, there are usually designated wide pathways; staff will guide you to those routes.

Don’t try to take the train out of the station unless you’re told it’s safe. Trains can be blocked, and doors may not open fully. Staying on the platform until staff open the doors or guide you to a safe area is the best move.

Once you’re out of the platform, head toward the main concourse or the nearest street exit. If smoke or fire is present, stay low to avoid inhaling fumes. Crawl if you need to – the air is clearer near the floor.

After you’ve left the building, move away from the station and stay clear of any emergency vehicles. This gives responders space to work and keeps you out of danger. If you’re unsure where to go, follow the crowd to the designated assembly point – often a nearby park or open area.

Finally, once you’re safe, check your phone or a nearby information screen for updates. Stations will post when it’s OK to re‑enter or if alternate transport is available. Knowing the next steps helps you get back on track without unnecessary stress.

Practicing these simple habits – spotting exits, listening to staff, moving calmly – makes a big difference if an evacuation ever happens. The next time you’re at a station, take a minute to locate the nearest exit sign. It’s a tiny effort that could save minutes – and maybe lives – when you need it most.